COVID-19 POLICY STATEMENT
COVID-19 POLICY STATEMENT
The Health & Wellbeing of our guests and staff is of the upmost important to us
We want all of our guests and staff to enjoy a truly luxurious spa experience whilst feeling safe and comfortable in the knowledge that we have and continue to adopt the very best hygiene measures to reduce the risk and spread of Covid-19.
This policy statement outlines our commitment to our guests and staff in accordance with the latest advice from Dubai Municipality and Dubai Health Authority.
Masks and face coverings are mandatory in public areas for all guests
We ask all visitors to follow social distancing and hygiene measures at all times
All staff have been provided with the correct and safest levels of PPE for their departments. PPE is worn by our team members at all necessary times.
In line with Government guidelines we have increased the hand sanitation stations located in all areas of our Spa. We ask that during your visit with us you also wash your hands thoroughly with soap and water at regular intervals.
In addition we have increased availability of disinfectant cleaning products in our Spa, we politely ask that you help us and your fellow guests by using these products.
We have made changes to our reception areas and check-in and check-out process to reduce contact where possible and we would prefer (where possible) that our guests use a contactless form pf payment.
To ensure our guests and staff are able to keep a safe distance from each other, we have lowered the levels of occupancy for guests while social distancing remains a top priority. We have also increased the times between appointments so each area can be fully sanitized at the end of each appointment and prior to welcoming our next guest.
New practices regarding the hygiene and layout of our treatment rooms has been implemented and our therapists have been equipped with the correct and safest level of PPE.
Our housekeeping staff have received enhanced training to ensure our cleaning and sanitation processes are safe and second to none in all areas of our Spa. They continue to be extra vigilant on all areas as well as those that are commonly touched, i.e. entrance and exit doors, door handles, toilet flushes, handrails etc. Once thoroughly cleaned our treatment stations are given a LOUNGE SPA Sanitation label once cleaning is complete so that our guests will know that their area is clean and safe.
Our clients can be assured that all linen used in our Spa is changed at the end of each treatment, with all linen washed each day at a temperature in excess of 90 degrees.
Our clients can be assured that all all Spa uniforms are washes daily by a specialist cleaning company at a temperature in excess of 60 degrees.
We are continuing to communicate with our employees on the latest Government guidelines. They are reminded constantly to:
- Wear appropriate levels of PPE as provided
- Wash hands upon arrival to work and use an antibacterial hand sanitiser gel
- Wash/sanitise hands regularly throughout the day especially after potential contact points.
- Regularly sanitise work stations/tools e.g. trolleys, desk spaces.
- Sneeze or cough into a tissue.
- Bin tissues immediately after use.
- Wash hands afterwards.
- Follow Government advice if you have relevant symptoms.
In addition:
All staff have been trained on Protection and Wellbeing, Cleaning and Hygiene, Social Distancing, PPE Use and Health and Safety.
Risk Assessments have been completed for all areas of the business operation, they are reviewed regularly in line with Government Guidance updates.
Operating Procedures and Processes amended in line with risk assessments and Government guidance including regular, detailed checks by senior management.
In summary we would ask:
Please do not come to the Spa if you are feeling unwell
Keep your hands clean, wash them regularly and thoroughly, for at least 20 seconds with soap and water or use the sanitaition stations around the Spa regularly.
Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water, or use a sanitizer.
We ask anyone who is concerned that they may be developing Covid-19 symptoms to follow the Government advice, and self-isolate in the first instance.
If you have a new continuous cough, high temperature or any other symptoms associated with Coronavirus or have been advised to self-quarantine please contact our reservations team immediately on +971 (0) 4 874 9499
The latest Government advice is available here: DHA COVID-19 Guidelines
We will be reviewing this policy regularly in line with advice fromThe Dubai Health Authority
- +971 (0) 4 874 9499
- reservations@theloungespas.com
